These terms apply to every place booked on a Courted event. Please read them before paying a deposit. By booking, you accept them on behalf of everyone in your booking.
1. Who we are
Courted is operated by Bond Games Group Ltd, a company registered in England and Wales under company number 16008319, referred to below as we, us or Courted. You can reach us at info@courtedlondon.com.
2. Booking and payment
- A deposit confirms your place. Places are not held until the deposit is received.
- The balance is payable by the date we give you. If it is not received, we may treat the booking as cancelled by you and retain the deposit.
- Places are allocated in the order deposits arrive.
- Prices are quoted per person and are correct at the time of publication.
3. Reserve bookings
Where an event is fully allocated we may take reserve bookings. A reserve booking is not a confirmed place. The deposit secures your position on the list, and places are offered in the order deposits are received.
Any room type you select when registering is a preference rather than a guarantee. Rooms vary and are allocated once final numbers are settled, and the balance payable depends on the room offered. We will tell you which room and which rate before any balance falls due.
If we are unable to offer you a place, your deposit is returned in full. If we offer you a place and you decline it, the deposit is treated as a cancellation by you under the section below.
4. If you cancel or cannot attend
- Deposits and balances are non-refundable, whatever the reason for cancellation.
- Your place may be transferred to another person, provided we approve them in advance and the transfer is arranged at least 14 days before the event. Courted events are invitation only and we may decline a proposed replacement.
- We strongly recommend that you hold your own travel and cancellation insurance.
5. Coaches and the programme
The coaches named in any invitation, on this website or in any other material are those we intend to be present. They are not guaranteed. Coaches may change through injury, illness, availability or any other cause, and we will substitute a coach of comparable standard wherever possible. A change of coach does not entitle you to cancel or to a refund.
The published programme is indicative. Sessions, timings, content and the total hours on court may change, and are confirmed in final form nearer the event by our head coach.
Players are grouped by level at our discretion, and groups may be adjusted during the event.
6. Weather and court time
Tennis is played outdoors and court time may be reduced or lost to weather. We will make reasonable efforts to make up lost hours but cannot guarantee it, and no refund is due where sessions are shortened, rearranged or cancelled because of weather or ground conditions.
7. Accommodation
- Accommodation is allocated on a first come, first served basis, in the order deposits are received.
- Every bedroom has its own bathroom. Guests booking a private room have sole use of both. Guests booking a shared room share a twin bedroom, and the bathroom that comes with it, with one other guest. Lodges vary in size and layout, and we cannot guarantee any particular lodge, bedroom or bathroom arrangement.
- We will do our best to place guests together where they have asked to be, and to respect preferences such as single sex lodges, but requests of this kind are noted rather than guaranteed.
- Guests are responsible for any damage they cause, and any charges levied by the venue will be passed on.
8. What is included
What your place includes is set out on the event page. Anything not listed there is at your own expense, including meals other than those specified, alcohol, the spa, resort activities and all travel to and from the venue. Where car sharing is arranged, it is arranged between guests as a courtesy and is not provided by us.
9. Travel
Travel to and from the event is your own responsibility unless expressly stated otherwise in writing. We are not liable for missed sessions, missed nights or any other loss arising from delayed, cancelled or missed travel.
10. Health, fitness and participation
Tennis is physically demanding and you take part at your own risk. By booking you confirm that you are in good health and fit to participate. You must tell us in advance of any medical condition, injury or dietary requirement that may be relevant.
We strongly recommend that you hold personal accident and medical insurance covering sporting activity.
11. Behaviour
Courted events are small and depend on good company. We may ask any guest whose conduct is causing distress, danger or damage, or is materially spoiling the event for others, to leave. No refund is due in those circumstances and any costs of departure are the guest's own.
12. Photography
We take photographs and video at our events for our own records and promotion. If you would rather not appear, tell us at any point and we will do our best to respect that, and will remove any image on request.
13. Changes or cancellation by us
Our events depend on minimum numbers. If an event does not reach the numbers required, or if we must cancel for any other reason within our control, we will tell you as soon as possible and offer either a transfer to another Courted event or a full refund of monies paid to us. That is the limit of our liability in those circumstances.
We may make minor changes to the venue, programme or arrangements without notice. Where a change is significant, we will tell you and you may accept it, transfer to another event, or cancel and receive a refund of monies paid to us.
14. Events outside our control
We are not liable for any failure or delay caused by events outside our reasonable control, including severe weather, fire, flood, epidemic or public health measures, war or civil unrest, terrorism, industrial action, transport disruption, or the closure or failure of a venue or supplier.
15. Liability
Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be limited. Subject to that, our total liability arising out of any booking is limited to the amount you have paid us for it, and we are not liable for indirect or consequential loss, or for loss or damage to personal belongings.
16. Your information
We collect the details you give us solely to administer your booking and to contact you about Courted. We do not sell or share them with third parties, other than suppliers who need them to deliver the event, such as the venue. You may ask us to remove your details at any time by writing to info@courtedlondon.com.
17. Complaints
If something is wrong during an event, tell us at the time so that we have a chance to put it right. If a matter remains unresolved, write to info@courtedlondon.com within 28 days of the event ending.
18. Governing law
These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.